1. Definition of terms
1.1 This offer is the rules for placing, executing and receiving orders on the website https://amgshoes.com.
1.2.Order - a duly executed request of the Buyer on the Site (filled in the appropriate fields on the Site in the section “Place an order”, confirmed the accuracy and correctness of the information entered and completed all the actions specified on the Site to send the order to the Seller) addressed to the Seller with a proposal to sell the selected list of Goods.
1.3.Buyer - a person who places an Order and intends to purchase the Goods offered for sale by the Seller and presented on the Site.
1.4.Правила- Правила оформления, выполнения и получения заказов на Сайте.
1.5.The Seller is the administration of the Website, individual entrepreneur, sole proprietor Aleksanov Mikhail Georgievich,
TIN – 3250205615
Phone number: +380 (67) 385 74 05
e-mail: amg_shoes@ukr.net
1.6.Offer - information about the Goods posted by the Seller on the Site, which includes information about the Goods, their price, payment and delivery methods, as well as other terms of purchase of the Goods. The terms of the Offers posted on the Site are set by the Seller. The Offer is information about the possible terms of purchase of the Goods.
1.7.Website - a website with the Internet address https:// amgshoes.com, on separate pages (sections) of which the rules (conditions) of ordering, payment, delivery, return of the Goods, warranty, presentation of the Goods, etc. are placed.
1.8.Goods - a material object offered for sale by the Seller, posted on the Website, for which the price, name, description, characteristics and availability status are indicated. The following types of Goods are presented on the Website: model shoes, casual shoes (in particular: women's shoes (ballet flats, sandals, espadrilles, pumps, sandals, oxfords, loafers, boots, ankle boots, boots, etc.), men's shoes), bags, accessories.
1.9 Delivery Service - a third party that provides services for the transportation of goods, courier and/or postal delivery of goods.
2. General provisions
2.1.The use of the Website in any form (including, but not limited to, placing Orders by the Buyers) automatically indicates that the Buyer has read and agreed to the Rules. In case the Buyer does not agree with the Rules, he/she is obliged to refrain from using the Site.
2.2.These Rules govern the procedure:
2.2.1. access of the Buyers to the information posted on the Website;
2.2.2.use of the Website;
2.2.3.ordering the Goods;
2.2.4. payment for the Product;
2.2.5. delivery of the Goods;
2.2.6. receipt and return of the Goods.
2.3 The information about the Product is displayed on the Website and is dynamic. This means that the information can be updated, changed and supplemented by the Seller at any time without prior notice. The specified changes come into force after their publication on the Site and apply to any Order placed after their publication.
2.4 Information about the Goods, terms of purchase, prices and any other information of the Seller is accurately displayed on the Website.
2.5.The Offer on the Website is not an offer. However, the Buyer, after reviewing the Offer, has the right to make an offer to the Seller by selecting the product, filling out the form in the “Place an order” section, confirming the accuracy and correctness of the information entered and performing all actions specified on the Site to send the order to the Seller. Filling out the specified form and sending it to the Seller is considered an offer by the Buyer to the Seller to purchase the relevant Product on the terms specified in the Offer and these Rules.
2.6 The offer shall be deemed accepted by the Seller (acceptance) if the latter has taken actions that indicate acceptance of the Buyer's offer, namely: actually shipped the Goods in accordance with the conditions provided for by the Buyer's offer.
2.7.Upon receipt of the Buyer's offer, the Seller has the right to offer to purchase the Goods on other terms than those stipulated by the Buyer's offer. In this case, such an offer is considered a counteroffer and must be accepted by the Buyer. Acceptance of a counteroffer is considered to be the actual payment, receipt by the Buyer of the Goods on the terms stipulated by the counteroffer. The Seller has the right to withdraw such a counteroffer before payment and/or delivery of the Goods.
2.8.In case of error of the sent acceptance, the Parties have the right to change the terms and conditions only in case of timely notification of such error to each other.
2.9 The Seller's acceptance of the Buyer's offer or the Buyer's acceptance of the Seller's counteroffer shall constitute the conclusion of an agreement between them on the terms and conditions set forth herein.
2.10.Information about the Goods is posted directly on the Website. In addition, upon receipt of the Goods, before signing the documents confirming receipt of the Goods, the Buyer is obliged to familiarize himself with the information about the Goods contained on the Goods and/or packaging and/or in the shipping documents. If it is necessary to obtain additional information about the Goods, the Buyer shall contact the Seller and receive the necessary information by means of remote communication before accepting such Goods.
3.Ordering procedure
3.1.In order to be able to make a purchase on the Site, the Buyer must correctly fill in the required fields in the “Checkout” section, confirm the accuracy and correctness of
and perform all actions specified on the Website to send the order to the Seller.
3.2.When filling out the Order form, the Buyer undertakes to indicate the information marked as mandatory in full, and the Buyer is responsible for the accuracy, correctness and truthfulness of both mandatory and other information provided.
3.3 Оформлением Заказа, Покупатель подтверждает, что ознакомлен с условиями настоящих Правил, и все действия, которые им будут осуществлены, не будут противоречить условиям настоящих Правил.
3.4.The order is considered accepted for execution after the Buyer receives an electronic message from the Seller to the e-mail address or a telephone call or other
a telephone message to the Buyer's mobile phone number specified during registration
Order by the Buyer, with confirmation of the fact of approval and acceptance of the Order.
3.5.The Seller has the right to reject the Order in case of actual absence of the Goods in the warehouse by sending the Buyer an e-mail or making a phone call/other telephone message. In this case, the rights and obligations of the Parties related to the sale, delivery and transfer of the ordered goods to the Buyer and payment to the Seller provided for in these Rules shall be terminated, and the cost of the Goods, if paid for, shall be returned to the Buyer.
3.6.In case of incorrect indication by the Buyer, when placing the Order, e-mail
and/or phone number, the Seller has the right to cancel such unconfirmed Order.
4.Cost and terms of payment for the Goods
4.1.The price of the Goods is indicated on the Site in the relevant section at the time of placing the Order, and does not
includes shipping costs.
4.2.The Seller has the right to unilaterally change the price of the Goods without notice. However, the Seller shall not be entitled to change the price of the ordered Goods after the Order has been accepted by the Seller and the Buyer has received an e-mail or a telephone call or other telephone message confirming the acceptance of the Order.
4.3 The cost of the goods shall be paid in the national currency of Ukraine - UAH.
4.4.The Buyer may pay for the ordered Goods:
- upon receipt of the Goods in case of ordering courier delivery;
- by transferring funds to the Seller's account;
- cash on delivery upon delivery of the Goods by postal services;
- by bank transfer.
4.5. From the moment of acceptance of the Buyer's Order, the Seller reserves the selected Goods for the Buyer for 24 hours. If within 24 hours from the moment of placing the Order the Goods have not been paid by the Buyer, the reservation for such Goods is removed, and the Buyer is considered to have refused the Order (canceled the Order).
4.6. The Goods must be fully paid by the Buyer before they are transferred by the Seller. Failure to make timely payment or payment for the Goods in full does not create any
obligations for the Seller (including the reservation of the Goods for the Buyer).
4.7. When making payment for the Goods, the Buyer is obliged to indicate in the column “Purpose of payment” his surname, name, patronymic, order number or call the Seller on the phone number indicated on the Site and inform about the payment of the corresponding order number. Otherwise, the Seller shall not be liable for any possible delay in the delivery of the Goods to the Buyer due to additional time spent on payment identification.
4.8. In case the Order is canceled by the Buyer or rejected by the Seller, the paid cost of the Goods shall be refunded, and the delivery costs already incurred by the Buyer prior to the Order cancellation shall not be refunded.
4.9. In case of cancellation of the Order or return of the Goods by the Buyer, the funds paid by the Buyer shall be refunded only after receipt of the Goods by the Seller.
4.10. Refunds to the Buyer shall be made within 30 (thirty) calendar days from the date of receipt by the Seller of the returned Goods by transferring funds to the account from which the Buyer made the payment or to another account specified by the Buyer in writing or electronically.
4.11. The Seller may restrict the possibility of using some of the methods of payment for the ordered Goods.
5. The procedure for the transfer of the Goods
5.1.Delivery of the Goods is carried out throughout Ukraine, except for the Autonomous Republic of Crimea and the temporarily occupied territories in Donetsk and Luhansk regions. The cost of delivery is paid separately and is not included in the cost of the Goods.
5.2.The Seller undertakes to transfer the Goods to the carrier (courier, postal organization, etc.) for delivery within 2 (two) business days from the date of receipt of the Order. If the Goods are located in different premises (warehouses) or circumstances arise that complicate the fulfillment of the Order, the term for delivery (delivery) may be extended by the Seller up to 5 (five) business days. Delivery of the Order of the Goods shall be carried out within the terms specified by the carrier (courier, postal organization, etc.). The Seller is not responsible for compliance with the delivery time by the carrier (courier, postal organization, etc.).
5.3 When placing an Order, the Buyer has the opportunity to choose the delivery method, namely:
- courier delivery within the city using a third-party service;
- receiving the goods at the selected post office;
5.4. The cost of delivery of the Goods by postal services is determined by their tariffs. The delivery cost indicated on the Site includes all costs associated with the delivery of the Goods (including, but not limited to, the Seller's costs and courier costs).
5.5.The Seller makes every effort to meet the delivery time specified on the Site, however, delivery delays are possible due to unforeseen circumstances beyond the Seller's control (force majeure circumstances). The Seller informs the Buyer in case of force majeure and agrees on new delivery terms by e-mail or by telephone.
5.6.The moment of receipt of the Goods by the Buyer is the signing of a document confirming the fact of acceptance of the Goods ordered by him (acceptance certificate, declaration of shipment or any other document that can confirm the fact of transfer of the Goods) or the actual receipt of the Goods by the Buyer and the performance of actions indicating the acceptance of the Goods. In order to issue the Goods to the Buyer, the latter must present an identity document (passport, etc.) upon receipt of the Goods.
5.7.Upon receipt of the goods, the Buyer undertakes to check the goods for damage, as well as the availability of a set of necessary documents (sales receipt, acceptance certificate, etc.) and in case of discrepancies on the spot to file a claim with the delivery service. Claims of the Buyer regarding visible defects of the Goods, their completeness and quality shall not be accepted after receipt/acceptance of the Goods by the Buyer.
5.8.The Seller may restrict the possibility of using some of the methods of delivery of the Goods when placing an Order.
6.Warranty conditions
6.1 The warranty periods in accordance with the State Standards of Ukraine are as follows:
6.1.1. for model shoes - 30 calendar days;
6.1.2. for casual shoes made of leather, textiles - 30 calendar days;
6.1.3. for casual footwear made of synthetic and artificial leather, as well as with a combined upper:
- shoes with leather soles - 40 calendar days;
- shoes with leather soles with a rubber lining - 45 calendar days;
- footwear with soles made of leather fiber, styrene, transport, polyvinyl chloride - 60 calendar days;
- shoes with soles made of porous rubber, polyurethane, thermoplastic elastomer - 70 calendar days;
6.1.4. for other products:
- small leather goods, backpacks, school bags, shopping bags, beach bags - 30 calendar days;
- women's or men's bags, traveling bags, sports bags - 50 calendar days;
- leather belts - 30 calendar days.
6.2 The warranty periods for footwear are calculated from the date of ordering or from the beginning of the season, in
in case of receiving an order out of season:
- winter footwear: from November 15 to March 15;
- spring and autumn shoes: from March 15 to May 15, from September 15 to November 15;
- summer shoes: from May 15 to September 15.
6.3.The warranty period established by clause 6.1 of these Rules applies to the main product and does not apply to the component parts (including, but not limited to, replaceable (auxiliary) parts). Replaceable (auxiliary) parts of manufactured footwear and/or leather goods include, but are not limited to, padding, laces, zippers, any accessories, etc.
6.4.The Seller shall not be liable for warranty obligations in respect of the Goods in the following cases:
6.4.1. violation of the terms and conditions of use of the Goods;
6.4.2. if the defect is caused by force majeure, accidents, intentional or negligent actions of the Customer and/or third parties;
6.4.3.if mechanical damage is detected that has occurred after the transfer of the Goods to the Buyer; damage caused by moisture, snow, salt, other substances, high or low temperatures, oxidation, ingress of foreign objects;
6.4.4.if the defect arose as a result of natural wear and tear due to prolonged use of the Goods, which
caused a deterioration in the technical condition and appearance;
6.4.5. if the Product has traces of unskilled repair attempts.
7.Return of the Product
7.1.1 If the Goods do not meet the Buyer's expectations, the Buyer has the right to return the purchased Goods
of proper quality within 14 (fourteen) calendar days from the date of its receipt, subject to
conditions stipulated by the Law of Ukraine “On Protection of Consumer Rights”.
7.2. METHODS OF RETURN AND EXCHANGE
- Send the goods by courier or postal service, the customer pays for the delivery
- In the case of an exchange, the new product is delivered upon receipt of the previous product
back (*Funds for the goods are returned within 7 days after their actual receipt).
INSTRUCTIONS FOR RETURNING GOODS PURCHASED THROUGH THE ONLINE STORE
1.Fill out the application and return form in the box with the goods.
2. Take a photo of the completed application and return certificate and send it to the online processing manager
orders.
3. The manager will confirm the return or, if necessary, ask for amendments to the application and
contracts.
4.After the manager has confirmed the return, put it in the box:
- product
- a completed application and a return certificate
5. Pack all the above and send it to the store address: Kharkiv, branch of NP №53. After
we receive the parcel, the refund will be made within 7 business days.
8. Confidentiality and personal data
8.1. The information provided by the User (Buyer) is confidential. The site administration uses this information to fulfill the User's (Buyer's) order, if other purposes
not specified in the contract.
8.2. By registering on the Company's website, independently choosing a LOGIN and PASSWORD to access the online store (website), the User (Buyer) agrees to the collection and processing of his personal data for the following purposes: processing and sending an order, receiving information about the order, sending advertising and special offers about promotions, giveways, new products and any other information about the Company's marketing activities by telecommunication means (SMS, e-mail, messages on Viber or Instagram).
8.3. For the purposes provided for in this clause, the Company has the right to send e-mails, SMS messages and call the phone number specified when placing an order or
registration on the website.
8.4. The User (Buyer) agrees to the use of cookie technology. Cookies do not contain personal information and cannot in any way read information from the User's (Buyer's) hard disk. Cookies are used to improve the quality of the service: quick identification of the User (Buyer), saving settings, personal preferences, etc. If the User disables the cookie technology, the administration does not guarantee the functioning of all services
сайту.
8.5 The User (Buyer) gives the Administration of the site permission to process his personal data, including: to place his personal data in the database and store, update or modify them (without further notice). The Administration undertakes to ensure data protection from unauthorized access of third parties and not to transfer data except when it is necessary for the direct processing of this data and at the mandatory request of the competent state authorities.
8.6. If the User (the Buyer) does not wish to receive notifications about promotions and new products of the Company, he/she may refuse to receive them by notifying the Administration.
